Frequently Asked Questions
Everything you need to know about our clean beauty standards and services.
Are Derma E products 100% vegan and cruelty-free?
Yes, we are committed to ethical beauty. All of our products are 100% vegan, cruelty-free, and never tested on animals, as certified by Leaping Bunny.
What is your shipping policy?
We offer standard shipping on all domestic orders, typically arriving within 3-7 business days. Free shipping is available on orders over $50.
How do I return a product if I am not satisfied?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product for a full refund minus shipping costs within 30 days of the purchase date.
Are your products free from parabens and sulfates?
Absolutely. We pride ourselves on our 'Refuse to Use' list, ensuring all formulas are free from parabens, sulfates, phthalates, mineral oil, and artificial colors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.