Returns & Exchanges

At Derma E, we stand by the quality of our clean, dermatologist-recommended skincare and offer a 30-day satisfaction guarantee on all products purchased through our official site. If you are not completely satisfied with your purchase, we are happy to assist you with a return or exchange to ensure your skin gets the care it deserves.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Securely place the products in their original packaging or a sturdy box to ensure they arrive back at our facility safely.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it to the outside of your package before dropping it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.